Refund & Return Policy
1. Purpose & Scope
This policy explains when and how learners may obtain a refund and what fees are non-refundable. It
applies to all SEI Tech International courses, enrolments, and examination bookings. It should be read
together with the SEI Tech International Terms & Conditions.
2. Cooling-Off Period (14 days)
- You may cancel your course within 14 days of purchase and request a refund by emailing customer@seitechinternational.org. Refunds (where accepted) are returned to the original payment method. Processing is normally within 30 days.
- No refund is available once any part of the course is partially or fully completed or where course materials have been accessed or downloaded.
References: T&Cs 4.7 (cooling-off & method/timing), 4.8 (no refund after partial/complete use), 4.9
(no refund if materials accessed).
3. Non-Refundable / Non-Transferable Fees
- Exam registration and booking fees:
o Charged at the Awarding Body rate plus 2% exam administration fee (plus VAT where
applicable). The 2% fee is non-refundable.
o Not transferable to other exam sittings or to other candidates.
- Additional/Administration fees (e.g., remarking, missed interviews, renewals, access
extensions) are non-refundable once the service has been provided or the booking missed.
4. Examination Cancellations (Medical Grounds)
- If illness prevents you from sitting an exam, you may request a refund within one calendar
month of the exam date, supported by a doctor’s note/medical certificate.
- Approved refunds are paid less a 30% administration deduction. The 2% exam booking fee
(plus VAT, where applicable) is non-refundable.
5. Classroom Course Deposits & Deadlines
- Classroom courses must be taken within 12 months of paying the deposit. If not taken within
this period, the booking is cancelled and the deposit is not refunded.
6. Enrolment Access & Expiry
- Standard e-learning access is 12 months from purchase. This does not in itself create a refund
entitlement.
- Exam and booking fees expire after 12 months if unused; learners must also have active
enrolment and no outstanding balance to book. These conditions do not create a refund right.
7. Payment Plans & Klarna
- Klarna agreements are contracts between you and Klarna; acceptance/credit checks are
controlled by Klarna. Refunds for purchases made via Klarna are processed back to Klarna/the
original method in line with clause 4.7 when the refund is eligible.
- SEI Tech International may decline a Payment Plan application. All balances must be cleared
before exam registration or certificate issue; suspension for arrears does not entitle a refund.
Suspended accounts accrue a £20 monthly admin fee until brought up to date.
8. Deferrals (Instead of Refunds)
- Deferrals are at SEI Tech International’s discretion and must be confirmed in writing. Course
structures/fees may change for deferred entries. Deferral is not a refund.
9. How to Request a Refund
Email customer@seitechinternational.org with:
- Full name and contact details
- Course name and order/enrolment reference
- Purchase date and payment method
- Reason for the request (and medical evidence if exam-related)
SEI Tech International will assess eligibility under this Policy and the Terms & Conditions and
confirm the outcome. Approved refunds are returned to the original payment method, less
any non-refundable or already-incurred fees (e.g., Awarding Body registrations, exam
booking/admin fees).
10. What This Policy Doesn’t Cover
- Accessed/downloaded digital course materials (no refund).
- Partially/fully completed courses (no refund).
- Non-attendance or missed appointments (e.g., closing interviews) where fees/penalties apply.
- Expired exam/booking fees (12 months).
- Fees/charges where SEI Tech has already incurred third-party costs (e.g., registrations).
11. Statutory Rights
Nothing in this Policy affects your statutory rights. SEI Tech International applies this Policy consistently
with UK consumer law and the Terms & Conditions.
Contact Us
If you have questions about our refund policy, please contact us at:
Email: info@seitechinternational.org
Phone: 07384120747
